Patient Accounts Specialist with Athena experience
CADUCEUSHEALTH® Jersey City, NJ
CADUCEUSHEALTH® Jersey City, NJ
CADUCEUSHEALTH® Jersey City, NJ
1 week ago 150 applicants
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Position Overview:
As a Patient Accounts Specialist, you will be resolving patient account issues and inquiries.
Essential Functions:
- Ability to ascertain correct demographic and insurance data and updates.
- Assists patients and insurance companies to resolve patient account issues and inquiries.
- Review insurance, EOBs, and patient responsibilities with patients and conducting financial investigations as necessary for any account issues.
- Responsible for collection and processing of patient correspondence and payments
- Collect and process all insurance electronic payments for all locations daily.
- Set up payment plan contracts for collection.
- Reach out to patients via email/phone for declined payments.
- Upload all processed documents and send them via email to be posted.
- Front end A/R holds.
- Daily expectations for the call center are 40-60 calls per day.
- Highly productive and able to stay focused in a remote environment.
- Ability to demonstrate mastery of the above essential functions with passing grades in testing environment.
- Other tasks and duties as assigned.
Professional experience:
- Knowledge of revenue cycle processes from front desk registration through insurance adjudication.
- Experienced with Athena
- Detailed understanding on how to read and interpret EOB's and denials from all insurance carriers including the financial components such as co-pays, deductibles, co-insurance.
- Excellent systems experience and acuity whether EMR and Billing/Collection Systems.
- Ability to coordinate communication with service providers to resolve patient account issues.
- The candidate must have a minimum of two years of customer service or front desk experience in a medical setting.
- Demonstrate proficiency in Microsoft Office Suite, including Word and Excel
- Experience level: 3+ years.
Work environment:
- A standard business environment exists with moderate noise levels.
- Ability to lift and move approximately thirty (30) pounds on a non-routine basis.
- Ability to sit for extended periods of time.
- Extended periods of computer usage
- Handling – seizing, holding, grasping, and fingering of objects, tools, and controls.
- Vision – close vision
- Hearing- ability to receive detailed information through oral and telephonic communication.
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Seniority level
Associate -
Employment type
Full-time -
Job function
Health Care Provider -
Industries
Hospitals and Health Care
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Featured Benefits
Inferred from the description for this job
-
Medical insurance
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Dental insurance
-
Vision insurance
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401(k)
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Tuition assistance
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